AL- Khaleej Perfume | Elegant Arabian Luxury

📦 Shipping & Cash on Delivery (COD) Policy

Thank you for shopping with us!

We offer Cash on Delivery (COD) for your convenience.

Processing Time
All orders are processed within 1 business day after order confirmation.

Delivery Time
Your order will be delivered within 1–2 business days after dispatch.

Cash on Delivery (COD)

• Pay in cash at the time of delivery.
• Please ensure you have the exact amount ready to avoid delays.
• Our delivery partner will contact you before arrival.

Order Confirmation
Orders may be confirmed via call or message before shipping.
Failure to confirm may result in order cancellation.

Shipping Charges
Shipping charges (if any) will be clearly mentioned at checkout.

Failed Delivery / Refusal

• If the order is refused at delivery, future COD orders may be restricted.
• Please only place an order if you are sure to receive it.

Delays
Delivery may be delayed due to unforeseen circumstances like weather, public holidays, or courier issues.

Need Help?
Feel free to contact us for any questions or support regarding your order.

Replacement Eligibility:

Product Eligibility

As a responsible company Tazah Global wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement.

Timeframe

OUDAURA&CO will cater all complaints landed within 30 days of delivery.

Your request of a replacement within 7 days from the date of delivery will be done free of cost. After 7 days, there will be certain charges for the replacement.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse at the below address:-

Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

And within 5 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement.

Please note that we do not offer a replacement for "change of mind".

Refund

We do not have a refund policy.